TERMS & CONDITIONS
ESCAPE LONDON TERMS & CONDITIONS
Please make sure you arrive 10-15 minutes prior the booking time for the briefing.
If you are late more than 10 minutes of the original starting time, we will have to take time off your experience.
We have 2 locations in London:
Shepherds Bush - 117 Uxbridge Road, Shepherds Bush, London, W12 8NL next to Amazon Food Stuff/Wholesale
Whitechapel – 412 Commercial Road, E1 0LB, Shadwell, London. Opposite East London Food Centre.
If you need to cancel or reschedule your booking, please contact us with your request to info@escape-london.co.uk or on the number 0208 222 6660.
Our policies are as follows:
There is no refund offered for cancellations.
If you give us a notice of 72 hours or more prior your original booking, we can do one of the following options:
1) to reschedule your game for free of charge (based on availability)
2) to credit your Escape London account with total amount you made to us and you can use it for your future bookings within next 12 month.
If you give us a notice of less than 72 hours prior to your original booking and we have availability at your chosen date and time, we can reschedule the game. The fee for rescheduling is 50% of the booking. Payment must be done on the day of rescheduling.
In case of the UK government restrictions under "lockdown law" and business must be closed, no refund is offered. Credit will be applied, and it can be redeemed for game with no date or time restriction.
The fee for rescheduling the game within same day is £10 incl.VAT.
ESCAPE LONDON TERMS & CONDITIONS OF SALE UPON BOOKING AND/OR PAYMENT THE PURCHASER ACKNOWLEDGES ACCEPTANCE, WITHOUT EXCEPTION, OF THE FOLLOWING TERMS AND CONDITIONS OF SALE:
1. PRICES
Prices listed by Escape London are in Pounds Sterling's including taxes and are for sixty (60) minutes of game to play.
Other services not included in the initial booking price may be invoiced to the Purchaser in addition to booking prices.
Escape London reserves the right to modify booking and other prices at any time.
2. BOOKINGS
Bookings are processed in real time and the Purchaser will be immediately debited.
Bookings are subject to availability and will not be final until receipt of a confirmation email from Escape London specifying a unique order number, date and time of booking which permits access to Escape London games.
Bookings cannot be refunded or exchanged without the agreement of Escape London.
Age Restrictions: We recommend a minimum age of 10 for participants. Anyone aged between 9 and 11 must be accompanied by an adult playing the game with the adult also paying. Players aged 12-16 must have an adult on the premises or no further than 5 mins away from the location and reachable on the phone. Players aged 16 and over can check in and play by themselves.
For kids age between 9-11 we have a service - Game Master in The room.
Our fully qualified and DBS checked Game master will participate and host the team, will run escape experience from inside the room.
An adult can be on the premises or no further that 5 min away and reachable on the phone.
3. METHOD AND SECURITY OF PAYMENT
Escape London has entrusted its payment system to a specialist in online payment security.
Escape London will only accept payment by credit/debit card and Amex.
4. PERSONAL DATA
By booking the Purchaser consents to the use of personal data necessary to process the booking.
Escape London does not retain any customer credit card information.
Escape London undertakes to not to divulge information to third parties except upon request by a judicial authority or other administrative authority empowered by law to request the communication of this information.
5. INTERNAL REGULATIONS AT ESCAPE LONDON
Purchasers are required to sign acknowledgement of consent to the use of CCTV cameras for game management and security.
The nature, order and arrangement of the purchased game is at the discretion of Escape London, including any modification to the purchased game.
The Purchaser accepts that Escape London games, components and puzzles are confidential. It is strictly prohibited to take pictures, film or to record all or part of the game. Any full or partial disclosure or publication by the Purchaser to any third party will give rise to an action by Escape London against the Purchaser.
Escape London declines all responsibility for any damages to objects belonging to customers which have not been deposited at the reception desk area reserved for this purpose.
Escape London is entitled to charge customers for any vandalism related damage while within the venue of Escape London while participating in the game.
We do not allow anyone who is under the influence of drugs or alcohol to play any of our rooms!
6. LOST PROPERTY
We hold on to all lost property for 3 months. If you have lost an item whilst visiting us, please contact our team on 0208 222 6660 as soon as possible. Sending lost property out will be subject to postal charges depending upon the size and weight of the package.